Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to hello@febfruit.com.
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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Shipping Information
What Shipping Methods Are Available?
At Febfruit, we prioritize timely and secure product delivery, utilizing a reliable network of couriers. Usually, it takes 3 to 5 days for delivery.
Is Free Shipping Available?
Free shipping is available on all Prepaid orders.
Are There Shipping Charges?
Shipping charges, if applicable, are determined by the product and destination. Details are provided during the checkout process.
How Can I Track the Status of My Order?
Stay informed with timely notifications via text, email, or other channels, providing details about the delivery partner and tracking ID.
How Can I Cancel My Order?
One of our team members will call you before sending the parcel. At that time, you can cancel the order.
Payment Information
Is It Safe to Shop Online?
Absolutely. Prioritize the security of online transactions at Febfruit. Feel secure using Credit Cards, Debit Cards, and net banking through our trusted payment gateways.
What Payment Methods Are Accepted?
Febfruit accepts Master/Visa credit cards, major Debit Cards, and net banking. Specific payment options will be detailed during the checkout process.
What Should I Do If My Payment Fails?
In case of a payment failure, any debited amount will be automatically reversed by the respective bank within a specified timeframe.
Return & Exchange
What Is the Return Policy?
Febfruit has a no-refund policy. Please contact us for any further assistance or concerns.